Work With Ibis

Full-Time

Cus­tomer Ser­vice Representative

Depart­ment: Sales
Reports to: Pres­i­dent & Mar­ket­ing Man­ag­er
Loca­tion: San­ta Cruz, CA
Sta­tus: Non-Exempt

As a Cus­tomer Ser­vice Rep­re­sen­ta­tive at Ibis Cycles, you will be respon­si­ble for pro­vid­ing excel­lent cus­tomer ser­vice to bicy­cle deal­ers and end users. You will answer incom­ing phone calls, emails, and chat mes­sages, either for­ward­ing these inquiries to the appro­pri­ate per­son or respond­ing your­self. You will also be respon­si­ble for tak­ing notes dur­ing the week­ly sales meet­ings.

Major Respon­si­bil­i­ties:

• Main­tain a pos­i­tive, empa­thet­ic, and pro­fes­sion­al atti­tude at all times.

• Answer incom­ing client inquiries via phone, email, online chat, social media, or in person.

• For­ward inquiries to the appro­pri­ate recip­i­ent or pro­vide knowl­edge­able answers to ques­tions about prod­ucts, pric­ing and availability.

• Pre­pare month­ly prod­uct or ser­vice reports for cus­tomer inter­ac­tions, trans­ac­tions, com­ments, and com­plaints in our tick­et­ing sys­tem, Freshdesk.

• Take notes dur­ing the week­ly sales meet­ing with a high lev­el of detail and dis­sem­i­nate the notes to the rel­e­vant depart­ments and key stakeholders.

• Respon­si­ble for order input, invoic­ing, and pro­cess­ing of Indus­try Employ­ee orders.

• Assist Mar­ket­ing with social media ampli­fi­ca­tion and cus­tomer communication.

• Work or help with spe­cial events, e.g. demo or deal­er appre­ci­a­tion events.

• Oth­er duties as assigned.

Job Require­ments:

• Pos­i­tive, friend­ly atti­tude and good teammate.

• Excel­lent orga­ni­za­tion and fol­low through.

• Excel­lent writ­ten and oral com­mu­ni­ca­tion skills in English.

• High lev­el of flu­en­cy in bicy­cle ter­mi­nol­o­gy, tech­nol­o­gy and use.

• In depth knowl­edge of bicy­cle repair and maintenance.

• Microsoft Office and Google Docs proficiency.

Work­ing Conditions:

• As indi­cat­ed by respon­si­bil­i­ties: able to mul­ti­task, pri­or­i­tize, and fol­low through.

• Phys­i­cal Endurance: Able to use a com­put­er ter­mi­nal, and answer calls 8 hours per day. Abil­i­ty to lift 25 lbs unassisted.

• Envi­ron­ment: Office and warehouse.

Pay:

• The hourly range for this posi­tion is between $20 – 24. The pay range is com­men­su­rate with experience.

Ben­e­fits:

• Qual­i­fied Ibis employ­ees are eli­gi­ble for one frame and wheelset each year at no charge with manager’s recommendation.

• 401(K) plan with 4% employ­er match.

• Paid hol­i­days and gen­er­ous paid time off.

• Com­plete insur­ance cov­er­age, that includes den­tal and vision.

• Career advance­ment opportunities.

• Work­ing along­side bike enthu­si­asts with easy access to sin­gle­track, surf­ing, and year-round riding.

If you are a pos­i­tive, friend­ly, and orga­nized indi­vid­ual with a pas­sion for bicy­cles, we encour­age you to apply for this excit­ing opportunity!

Please sub­mit your resume to: jobs@​ibiscycles.​com